#FSS24: Connect
GET YOUR PASS
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9 Educational Sessions
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Speakers from 5 Industries
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Live CMS Working Sessions
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Branded Swag + Delicious Food
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Advanced User Content
Join us September 10, 2024 – Nashville, Tennessee
Frontline Leaders and their teams are the backbone of our economy. For the third year in a row we’re thrilled to present our newest take on Frontline Awards with new categories, and an all new award!
This year we are showcasing leaders who are making a positive impact on their frontline teams with all-new awards on a global stage! We’re looking for leaders who:
Including speakers from
#1
Complete the form to submit your nomination. Nominations will be accepted through August 8th.
#2
We’ll reach out to all nominees to get more details about their story and determine finalists
#3
Our judges will review the submissions and pick the top 7 winners across the globe.
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We’ll announce the winners at the 2024 Frontline Success Summit during a live award show!
Discover best practices from experts on employee retention and engagement, simplifying HR processes, and ensuring critical information reaches your entire workforce.
Learn how to improve business processes, frontline productivity, and workplace safety to increase your organization’s bottom line.
Uncover the strategies for effective internal communications to cultivate an engaged and informed workforce.
11 AM - 11:15 AM
10 AM - 11 AM
In this session we'll explore the winning strategies that pave the way to frontline success. Moreover, various industry leaders will provide practical insights into the essential pillars that drive thriving frontline operations. Finally, we'll give you a sneak peek of our product roadmap 2024 that will reshape the landscape of Frontline Success Solutions.
REC
Go beyond theory and learn exactly how industry leaders are tackling top frontline business challenges. In our 60-minute masterclasses, we provide you with practical knowledge, learnings and inspiration on topics that impact your business success, such as employee experience, digitization of paper-based processes, and world-class employee communications. You can implement the knowledge gained from the master classes directly.
11:15 AM - 12:15 PM
In a challenging labor market, businesses can’t afford to keep their frontline employees in the dark. Businesses thrive when information is shared, and employees, armed with the right information, can have a significant impact on organisational success. In this masterclass, you'll learn how to empower your frontline employees by implementing transparent communication strategies. Discover proven methods for effectively sharing information and fostering a culture of open dialogue.
11:15 AM - 12:15 PM
While communication within many industries is already fully digitized, many frontline operations lag far behind in terms of digitalization. Schedules are handed out on paper, employees receive their tasks in a top-down manner, but rarely have the opportunity to engage in dialogue with management, and lack of communication leads to a lack of team spirit. In this masterclass, you'll learn how to transform your frontline operations by harnessing the power of digital tools and strategies.
11:15 AM - 12:15 PM
In the pursuit of positive business outcomes, more and more companies have recognized a pivotal factor that holds the key to success: employee experience. A competitive employee experience is essential for creating an engaged, motivated, and productive workforce that significantly contributes to the success of the organization. In this masterclass, we'll explore the approaches and proven strategies that promote a positive employee experience.
12:15 PM - 1:30 PM
Get practical solutions you can use in your business. Enjoy our 60-minute hands-on workshops with industry leaders on topics such as: key strategies for employee engagement, change management and workplace safety.
1:30 PM - 2:30 PM
Building a culture of safety. After joining this session, you're going to have the tools to decide your most impactful safety initiative to implement, while having the tools and knowledge to take it from idea to action. Facilitated by industry experts and having the opportunity to discuss best practices with your peers, you'll leave this session having a clear plan of action to make your workplace safer.
1:30 PM - 2:30 PM
As a business leader, progress comes from driving change across your organization. Not driving change can be costly. In this session, we're going to run a hands on workshop to develop key initiatives that drive change in your organization. While learning from industry leaders - you'll discuss with other executives the best ways to drive change and walk away with a plan.
1:30 PM - 2:30 PM
Engaged employees drive better customer satisfaction. In this workshop, we're going to provide inspiration for new employee engagement initiatives you can implement when you return to the office. Facilitated by industry experts - you'll work with your peers to discuss best practices and walk away with a plan to further your employee engagement initiatives.
3 PM - 4:15 PM
Frontline teams are the backbone of our economy. After a challenging few years, we're excited to celebrate our frontline heroes at our 2023 Frontline Hero Awards! We've asked our customers to nominate a team member who went above and beyond to make a difference over the past year. We're excited to reveal the winners!
REC
3 PM - 4:30 PM
In this session, our CEO, Cris Grossmann, will share the key findings from our Frontline Success Survey 2024 that are shaping the future of frontline work. You'll gain invaluable insights that will enable your organisations to cultivate a thriving frontline culture and achieve remarkable results.
REC
3 PM - 4:30 PM
With 75% of workers identifying change as a leading cause of stress (Korn Ferry, 2019), managing anxiety becomes critical to fostering high-performing teams. For managers and directors of frontline workers, your ability to navigate your people through these challenges is vital to your organization's success. In this keynote, Dr. Luana leverages her extensive research and clinical expertise to help managers identify the real source of burnout - avoidance - and provides science-driven strategies to overcome it, fostering resilience and cohesion within teams.
6:30 PM - ONWARD
4:30 PM - 6 PM
2:15 PM - 2:30 PM
8:30 AM - 9:30 AM
9:30 AM - 10:30 AM
Join Cris Grossmann, CEO of Beekeeper, for an inspiring keynote on the core principles of frontline success. Discover powerful insights fueled by real-world data and customer stories that demonstrate how frontline workers are not only the backbone but the driving force behind every thriving organization. Cris will unveil a proven framework for frontline success and share the inspiring journey of a customer who continually transforms their workforce. He will also emphasize the importance of making frontline lives easier to build an engaged, equipped, and connected workforce. Don’t miss this opportunity to learn how making frontline lives easier isn’t just an operational goal—it’s the key to unlocking sustained business growth.
10:30 AM - 11:15 AM
Are you ready for the Engagement Academy? In the frontline workplace, priorities often diverge: executives focus on revenue, operations on innovation, HR on people, managers on efficiency, and employees just want to do their best work. Christie will walk us through how by understanding what connection means to employees at all levels, you can deliver a better employee experience, ensuring everyone gets what they need while simultaneously setting your company up for long-term, scalable success.
This deep dive session will be followed by a 15 minute Ask Me Anything.
11:15 AM - 11:30 AM
11:30 AM - 12:15 PM
Engaging a large, geographically dispersed staff across multiple properties with hundreds of team members presents unique communication challenges. How do you ensure everyone feels heard, valued, and part of a cohesive team culture? Join Pinehurst Resort and Resorts World New York where we will delve into their successful strategies for:
11:30 AM - 12:15 PM
Looking to create a thriving employee experience from day one? From onboarding and internal communications, to career development, productivity, and everything in between - create a connected employee journey that increases job satisfaction, motivation, and workplace unity.
Learn how HR and Corporate Communications can come together to to:
11:30 AM - 12:15 PM
Disconnected frontline teams, fragmented training, and low engagement are roadblocks to a thriving workforce. How can you bridge the gap and drive peak performance from your frontline teams?
Join Flagger Force and EduMe and gain actionable insights to:
12:15 PM - 1:30 PM
1:30 PM - 2:15 PM
Motivation and feeling appreciated go hand in hand. In this session, ConMet and BucketList discuss using rewards and recognition to keep your best people happy and feeling valued. Go from Challenges to Results:
1:30 PM - 2:15 PM
Unlock the power of personalized communication with HyLife’s innovative approach! By creating "persona accounts" for different departments, they’ve empowered leaders to craft messages that truly connect with their teams—all while saving time for their lean communications team. HyLife’s strategy of clear, concise, and timely messaging is inspiring organic engagement and making communication more impactful than ever. By blending corporate-driven content with grassroots creativity, HyLife has ignited authentic interactions that drive productivity and engagement. Learn how their approach can elevate your frontline communications, making it more real, fun, and connected to business goals.
1:30 PM - 2:15 PM
Feeling the disconnect between your employees and the goals and objectives that your leadership team seeks to achieve? Join Hercules Industries and learn how they are harnessing the power of communication and collaboration to foster trust, open communication, and engagement and make an impact on the bottom line. Topics include:
3:15 PM - 3:30 PM
2:30 PM - 3:15 PM
So you've successfully achieved your comms goals and your teams are collaborating better than ever! So what's next? Join Meskwaki Bingo Casino and Senske Services for practical tips and real-world examples of how they have digitized key processes and forms - and you can, too! In this session, you'll learn:
2:30 PM - 3:15 PM
By empowering employee champions to share stories, celebrate successes, and foster a sense of community, Mortenson has created a thriving culture of connection and ambassadorship. Whether you're struggling with siloed teams or simply want to learn practical strategies to increase user adoption and get the most from your communications channels, this session is packed with valuable insights. In this session, you'll discover:
• The Power of Decentralized Content: Explore how Mortenson created "persona accounts" for different departments, allowing them to tailor content to specific teams, saving time for their lean communications team
• Engagement Strategies that Work: Discover Mortenson's strategies for internal recruitment, recognition programs, and fun, engaging campaigns
• Building a Champion Network: Gain insights on how their company developed a tiered champion program with operating group, project, and culture champions who drive adoption, engagement, and content creation
2:30 PM - 3:15 PM
Is your operations and HR teams feeling overwhelmed by manual processes and repetitive tasks? Join Joe, Defined Fitness' very own "Workflow Wizard," for an interactive session packed with practical tips and real-world examples to transform into an efficiency powerhouse! In this session, you'll learn:
3:30 PM - 3:55 PM
Prepare to be inspired as we take you on a journey into Beekeeper’s vision for 2025! In this keynote, we’ll explore how we’re redefining frontline work, empowering teams to communicate, collaborate, and succeed like never before. With our bold roadmap ahead, we’re committed to making frontline lives easier and businesses more successful by continuing to innovate and lead the charge in frontline success.
Join us for this exclusive look into the future—this is the session you won’t want to miss!
3:55 PM - 4:05 PM
4:05 PM - 4:45 PM
4:45 PM - 6:15 PM
Join us September 10, 2024 – Nashville, Tennessee
Anyone who is improving the lives of frontline workers!
Of course! no one can tell your story better than you! We want you to celebrate the hard work you do.