September 10th | Nashville, TN

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INCLUDING SPEAKERS FROM:

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OUR AGENDA

8:30 AM - 9:30 AM

Doors Open & Check-In

Morning Sessions:

9:30 AM - 10:30 AM

Welcome & Beekeeper Keynote

10:30 AM - 11:15 AM

Featured Keynote

Christie Hoffman / Founder, Engagement Academy

11:15 AM - 11:30 AM

Morning Coffee & Networking

Breakout Sessions

Connecting to the Frontline Experience - Learn best practices, thought leadership concepts, & considerations to support your Frontline employees and unlock their potential.

11:30 AM - 12:15 PM

Finding Common Ground: Building Comms & Culture Across Large, Multi-Property & Distributed Teams

Nicole Peterson / Director Of Training, Pinehurst Resorts

Shawn Marshall / Communication Manager, Resorts World New York City

Engaging a large, geographically dispersed staff across multiple properties with hundreds of team members presents unique communication challenges. How do you ensure everyone feels heard, valued, and part of a cohesive team culture? Join Pinehurst Resort and Resorts World New York where we will delve into their successful strategies for:

  • Foster Open Communication: Discover how to encourage employee voice and feedback across departments + properties.
  • Recognition that Resonates: Explore how to implemented recognition programs that motivate and boost morale for a physically dispersed team.
  • One Culture, Many Locations: Learn how to cultivate a strong company culture that unites your multi-property workforce.

11:30 AM - 12:15 PM

No More FOMO: Building a Connected Employee Experience your Employees Won’t Want to Miss Out On!

Sonja Breuer / Senior Vice President of Human Resources, Hamra Enterprises

Looking to create a thriving employee experience from day one? From onboarding and internal communications, to career development, productivity, and everything in between - create a connected employee journey that increases job satisfaction, motivation, and workplace unity.

Learn how HR and Corporate Communications can come together to to:

  • Build a Single Source of Truth: Empower employees with easy access to all the tools and information they need to succeed, eliminating confusion and wasted time
  • Boost Morale and Teamwork: Foster a stronger company workplace by celebrating achievements, facilitating connections between team members, and breaking down silos between leadership and your staff
  • Nurture and grow your diverse, talented workforce: Promote continuous feedback, internal comms transparency, and career advancement opportunities as part of the ultimate employee journey

11:30 AM - 12:15 PM

Bridging the Learning Gap: How Integrated Training & Communication Boosts Your Frontline Workforce

Tamara Palmer / Internal Communications Manager, Flagger Force

Travis Boyle / Director of US Sales, EduMe

Disconnected frontline teams, fragmented training, and low engagement are roadblocks to a thriving workforce. How can you bridge the gap and drive peak performance from your frontline teams?

Join Flagger Force and EduMe and gain actionable insights to:

  • Revolutionize Communication: Discover how Flagger Force leveraged Beekeeper to unify their frontline and boost engagement by customizing the digital experience for frontline communications and learning
  • Train Smarter, Not Harder: Explore EduMe's innovative platform and learn how Flagger Force integrated it seamlessly with Beekeeper to enhance training effectiveness and safety compliance
  • Build a Culture of Growth: Uncover strategies to empower your frontline with real-time access to information and development opportunities, boosting retention and performance

12:15 PM - 1:30 PM

Lunch

Breakout Sessions

Connect and Drive Business Value for Your Organization - Learn how to show and deliver value to your business, champion Frontline solutions to accelerate company growth.

1:30 PM - 2:15 PM

Beyond the High Five: Building a Culture of Recognition & Growth

Jason Lindstrom / CEO, Bucketlist

Marlin Smith SHRM-SCP / Director of Human Resources, US Operations

Motivation and feeling appreciated go hand in hand. In this session, ConMet and BucketList discuss using rewards and recognition to keep your best people happy and feeling valued. Go from Challenges to Results:

  • Feeling Heard & Valued: Discover how to increase the sentiment that your frontline feels listened to by implementing effective feedback loops, surveys, and communication channels
  • From Recognition to Retention: Explore ConMet's winning tactics for rewarding and recognizing achievements, fostering a sense of belonging, and positioning yourselves as an employer of choice in the competitive recruitment landscape of skilled labor
  • When your team is happy, they want to stay! Learn how to leverage real-time access to information, internal job postings, and data-driven HR analytics to support your frontline's growth and development, ultimately reducing turnover

1:30 PM - 2:15 PM

Get in “The Loop”: How to Maximize your Communications Strategy to Drive Business Results

Maria Esquivel / Senior Director of Marketing, Laguna Development Corporation

Struggling to convince leadership about the ROI of frontline communication strategy? Laguna Development Corporation (LDC) will share practical tips to unlock the potential of your employees. In this session, you'll learn:

  • The Secret Sauce: Discover Laguna's proven approach to securing executive buy-in, moving beyond the "strategic" level, and demonstrating the tangible value of communication and productivity solutions
  • From Pain Points to Payoffs: Create a "pre-game" strategy to effectively champion the solution internally
  • Identifying the Gaps: Use employee engagement surveys to identify communication pain points and prioritize solutions based on employee needs Branding for Success: Transform negative perceptions into positive user experiences by integrating their company culture into "The Loop"
  • Engagement Strategies that Stick: Winning tactics for boosting adoption and user engagement, including contests, gamification, and streamlining operational processes
  • Metrics that Matter: Discover how LDC tracks key metrics like Net Promoter Score (NPS) to demonstrate the impact of their communication efforts on guest service, employee engagement, and overall business success

1:30 PM - 2:15 PM

Connecting at the Core: Achieve Company Goals by Building Trust Between your Frontline and Leadership

Roxann Harris SPHR, SHRM-SCP / Human Resources Director, Hercules Industries

Shelby Reichman / Corporate Communications, Hercules Industries

Feeling the disconnect between your employees and the goals and objectives that your leadership team seeks to achieve? Join Hercules Industries and learn how they are harnessing the power of communication and collaboration to foster trust, open communication, and engagement and make an impact on the bottom line. Topics include:

  • Going From Disconnected to Engaged: Discover how Hercules transformed their employee experience, connecting with a diverse frontline including manufacturing, warehouse, and unionized workers
  • Content Strategies that Work: Explore how Hercules developed targeted communication campaigns to share essential resources, benefits information, training materials, and company updates, ensuring all employees have the information they need
  • Building Trust & Transparency: Hear how Hercules cultivated a culture of open communication among all employee segments, including non-English speakers, and how they have given their employee owners visibility into company KPIs
  • Data-Driven Decisions: Learn Hercules' strategies for tracking engagement, measuring success, and optimizing their communication efforts, and how they've used this data to show executives the impact of employee engagement
  • The Power of a Dedicated Champion: See how assigning a communications SME significantly streamlined their communication efforts and maximized their impact

2:15 PM - 2:30 PM

Afternoon Coffee & Networking

Breakout Sessions

Getting the Most Out of Beekeeper - Best Practices and How-Tos

2:30 PM - 3:15 PM

Ditch the Paper: Get Started and Go Digital with Forms and Workflows

Malia Goes / National Director, Human Resources, Senske Services

Shannon Tarvin / BSA Compliance Director, Meskwaki Bingo Casino Hotel

So you've successfully achieved your comms goals and your teams are collaborating better than ever! So what's next? Join Meskwaki Bingo Casino and Senske Services for practical tips and real-world examples of how they have digitized key processes and forms - and you can, too! In this session, you'll learn:

  • Start with Comms, Expand with Productivity: Learn how Meskwaki Bingo Casino is transforming their employee experience by integrating operational processes like call-outs, scheduling, and other HR/employee forms, as well as streamlining workflows for a more efficient work environment
  • The Power of Paperless: Explore how Senske Services digitized key forms like vehicle inspections, off-cycle compensation, and FMLA requests, improving internal transparency, reduced errors, and saving valuable time for both employees and managers, increasing their sense of pride and ownership to their work
  • Building a Winning Game Plan: Gain insights from both companies on how they secured leadership buy-in, developed a strategic launch plan, are progressing towards increasing retention, and promote user adoption through targeted engagement initiatives

2:30 PM - 3:15 PM

Next-Level Comms: Amplify the Power of Your Employee Engagement Strategy

Stacey Ashley / Senior Manager, Public Relations, HyLife

Andy Larrañaga / Corporate Communications, Mortenson

By empowering employee champions to share stories, celebrate successes, and foster a sense of community, Mortenson and Hylife have created a thriving culture of connection and ambassadorship. Whether you're struggling with siloed teams or simply want to learn practical strategies to increase user adoption and get the most from your communications channels, this session is packed with valuable insights. In this session, you'll discover:

  • The Power of Decentralized Content: Explore how Hylife created "persona accounts" for different departments, allowing them to tailor content to specific teams, saving time for their lean communications team
  • Engagement Strategies that Work: Discover Mortenson's strategies for internal recruitment, recognition programs, and fun, engaging campaigns like "Volunteer of the Year" contests and DEI initiatives
  • Building a Champion Network: Gain insights from both companies on how they developed a tiered champion program with operating group, project, and culture champions who drive adoption, engagement, and content creation
  • High Value KPIs: Learn how Hylife and Mortenson track key metrics to demonstrate business impact, including increased activation rates, improved safety awareness, and a more connected and engaged workforce

2:30 PM - 3:15 PM

Workflow Wizardry: Efficiency Hacks for Busy Frontline Operations

Joe Crespin SHRM-CP / Director of Human Resources, Defined Fitness

Is your operations and HR teams feeling overwhelmed by manual processes and repetitive tasks? Join Joe, Defined Fitness' very own "Workflow Wizard," for an interactive session packed with practical tips and real-world examples to transform into an efficiency powerhouse! In this session, you'll learn:

  • From Mountains of Paper to Operations Zen: Discover how Defined Fitness streamlined operations and boosted team morale by automating HR, Facilities, and Accounting processes like recruiting, performance management, purchase orders, and more. The use cases are endless!
  • Workflow Hacks for Busy Teams: Uncover techniques for building efficient workflows that save time, reduce errors, and empower your frontline teams to focus on what matters most - the members and customers!
  • Engagement & Retention Magic: Learn how Defined Fitness tracks key metrics to demonstrate the business impact of digitizing their operational processes, including increased employee engagement, reduced turnover, and improved member satisfaction

3:15 PM - 3:30 PM

Final Afternoon Coffee & Networking

3:30 PM - 4:30 PM

Beekeeper Product Roadmap & Frontline Impact Awards

4:30 PM - 6 PM

Evening Reception

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OUR SPEAKERS

Jason Lindstrom
Jason Lindstrom

CEO, Bucketlist

Christie Hoffman
Christie Hoffman

Founder, Engagement Academy

Cris Grossmann
Cris Grossmann

CEO, Beekeeper

Kees de Vos
Kees de Vos

Chief Product Officer, Beekeeper

Marlin Smith SHRM-SCP
Marlin Smith SHRM-SCP

Director of Human Resources, US Operations

Roxann Harris SPHR, SHRM-SCP
Roxann Harris SPHR, SHRM-SCP

Human Resources Director, Hercules Industries

Sonja Breuer
Sonja Breuer

Senior Vice President of Human Resources, Hamra Enterprises

Joe Crespin SHRM-CP
Joe Crespin SHRM-CP

Director of Human Resources, Defined Fitness

Nicole Peterson
Nicole Peterson

Director Of Training, Pinehurst Resorts

Tamara Palmer
Tamara Palmer

Internal Communications Manager, Flagger Force

Travis Boyle
Travis Boyle

Director of US Sales, EduMe

Maria Esquivel
Maria Esquivel

Senior Director of Marketing, Laguna Development Corporation

Malia Goes
Malia Goes

National Director, Human Resources, Senske Services

Stacey Ashley
Stacey Ashley

Senior Manager, Public Relations, HyLife

Shannon Tarvin
Shannon Tarvin

BSA Compliance Director, Meskwaki Bingo Casino Hotel

Will McCarley
Will McCarley

Internal Communications Manager, Tyson

Shawn Marshall
Shawn Marshall

Communication Manager, Resorts World New York City

Shelby Reichman
Shelby Reichman

Corporate Communications, Hercules Industries

Andy Larrañaga
Andy Larrañaga

Corporate Communications, Mortenson

Allison Arnett
Allison Arnett

Director of Corporate Communications, Tree Top Inc

WHAT IS A FRONTLINE SUCCESS SUMMIT?​

Frontline Success Summit is back for another year of thought-provoking keynotes and real-world case studies amongst the hospitality, manufacturing, construction, retail, and healthcare industries! Join us for an in person summit at the amazing Noelle Hotel in Nashville to learn and exchange ideas with frontline leaders from around the globe.

HR Professionals

Discover best practices from
experts on employee retention and engagement, simplifying HR processes, and ensuring critical information reaches your entire workforce.

Operation Leaders

Learn how to improve business processes, frontline productivity,
and workplace safety to increase your organization’s bottom line.

Communication Leaders

Uncover the strategies for effective internal communications to cultivate an engaged and informed workforce.

WHAT PEOPLE ARE SAYING

“In the old days, safety audits were paper-based, done manually. Today, we have optimized these processes with Beekeeper in a digital way – workers can enter the information on the spot, then group leaders get an immediate alert if something is unsafe and can then take action focusing on finding solutions to the unsafe situation.”

heinrich_supthut

Heinrich Supthut
Manufacturing Manager

“To date, we have promoted 107 field leaders, all of whom are highly engaged on Beekeeper. 52% of those same field leaders are still at the company. With the cost to train, hire, and onboard field leaders, that positively impacted our business with $168,000 in savings on increased retention.”

tamara-palmer

Tamara Palmer
Internal Communications Manager

“Beekeeper has allowed us to digitize some of our operational processes like colleague shift management and daily briefings. There are also benefits we didn’t anticipate, such as the popularity of employees sharing personal stories and chiming in to recognize each other’s achievements.”

mitch-auston

Mitch Austin
Communications Security Manager

“More than 12,000 non-wired Cargill employees have opted into using this tool and are now easily connected to information, resources, and communication they didn’t have before.”

jay_knoll

Jay Knoll
Sr. Communications Specialist

Previous
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OUR AGENDA OVERVIEW

Morning Sessions

11 AM - 11:15 AM

Coffee & Networking

10 AM - 11 AM

Proven Strategies to Supercharge Frontline Success

In this session we'll explore the winning strategies that pave the way to frontline success. Moreover, various industry leaders will provide practical insights into the essential pillars that drive thriving frontline operations. Finally, we'll give you a sneak peek of our product roadmap 2024 that will reshape the landscape of Frontline Success Solutions.

REC

Masterclasses

Go beyond theory and learn exactly how industry leaders are tackling top frontline business challenges. In our 60-minute masterclasses, we provide you with practical knowledge, learnings and inspiration on topics that impact your business success, such as employee experience, digitization of paper-based processes, and world-class employee communications. You can implement the knowledge gained from the master classes directly.

11:15 AM - 12:15 PM

Elevate Connection with World Class Communications

In a challenging labor market, businesses can’t afford to keep their frontline employees in the dark. Businesses thrive when information is shared, and employees, armed with the right information, can have a significant impact on organisational success. In this masterclass, you'll learn how to empower your frontline employees by implementing transparent communication strategies. Discover proven methods for effectively sharing information and fostering a culture of open dialogue.

11:15 AM - 12:15 PM

From Paper to Pixels: The Power of Digital Transformation

While communication within many industries is already fully digitized, many frontline operations lag far behind in terms of digitalization. Schedules are handed out on paper, employees receive their tasks in a top-down manner, but rarely have the opportunity to engage in dialogue with management, and lack of communication leads to a lack of team spirit. In this masterclass, you'll learn how to transform your frontline operations by harnessing the power of digital tools and strategies.

11:15 AM - 12:15 PM

The Power of Competitive Employee Experience

In the pursuit of positive business outcomes, more and more companies have recognized a pivotal factor that holds the key to success: employee experience. A competitive employee experience is essential for creating an engaged, motivated, and productive workforce that significantly contributes to the success of the organization. In this masterclass, we'll explore the approaches and proven strategies that promote a positive employee experience.

12:15 PM - 1:30 PM

Buffet Lunch & Networking

Afternoon Workshops

Get practical solutions you can use in your business. Enjoy our 60-minute hands-on workshops with industry leaders on topics such as: key strategies for employee engagement, change management and workplace safety.

1:30 PM - 2:30 PM

Implementing the most impactful safety initiatives

Building a culture of safety. After joining this session, you're going to have the tools to decide your most impactful safety initiative to implement, while having the tools and knowledge to take it from idea to action. Facilitated by industry experts and having the opportunity to discuss best practices with your peers, you'll leave this session having a clear plan of action to make your workplace safer.

1:30 PM - 2:30 PM

How Leaders Master Change Management

As a business leader, progress comes from driving change across your organization. Not driving change can be costly. In this session, we're going to run a hands on workshop to develop key initiatives that drive change in your organization. While learning from industry leaders - you'll discuss with other executives the best ways to drive change and walk away with a plan.

1:30 PM - 2:30 PM

Employee engagement strategies that work

Engaged employees drive better customer satisfaction. In this workshop, we're going to provide inspiration for new employee engagement initiatives you can implement when you return to the office. Facilitated by industry experts - you'll work with your peers to discuss best practices and walk away with a plan to further your employee engagement initiatives.

Afternoon Sessions

3 PM - 4:15 PM

Frontline Hero Awards

Frontline teams are the backbone of our economy. After a challenging few years, we're excited to celebrate our frontline heroes at our 2023 Frontline Hero Awards! We've asked our customers to nominate a team member who went above and beyond to make a difference over the past year. We're excited to reveal the winners!

REC

3 PM - 4:30 PM

Surprising Truths for Frontline Success: Unveiling a Vision for Empowered Frontline Employees

In this session, our CEO, Cris Grossmann, will share the key findings from our Frontline Success Survey 2024 that are shaping the future of frontline work. You'll gain invaluable insights that will enable your organisations to cultivate a thriving frontline culture and achieve remarkable results.

REC

3 PM - 4:30 PM

From Stress to Success: Turning Team Anxiety into a Competitive Edge

With 75% of workers identifying change as a leading cause of stress (Korn Ferry, 2019), managing anxiety becomes critical to fostering high-performing teams. For managers and directors of frontline workers, your ability to navigate your people through these challenges is vital to your organization's success. In this keynote, Dr. Luana leverages her extensive research and clinical expertise to help managers identify the real source of burnout - avoidance - and provides science-driven strategies to overcome it, fostering resilience and cohesion within teams.

6:30 PM - ONWARD

Dinners

4:30 PM - 6 PM

Networking Reception

THE LOCATION - NOELLE HOTEL​

Noelle is an immersive hotel and creative gathering place in downtown Nashville. Created by some of the area’s finest makers and artists, this one-of-a-kind collaboration is designed specifically to bring guests face to face with the warmth, talent, and delightful unpredictability that make Nashville unique.

#FSS24: Connect
GET YOUR PASS

  • 9 Educational Sessions

  • Speakers from 5 Industries

  • Live CMS Working Sessions

  • Branded Swag + Delicious Food

  • Advanced User Content

Join us September 10, 2024 – Nashville, Tennessee

Register for Free
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OUR PAST SESSIONS

Frontline Success Summit 2023

Our Chief Product Officer, Kees De Vos reveals how to build a high performing frontline for any industry.

» Watch Now

Beekeeper presents the annual Frontline Success Awards. Relive these feel-good moments celebrating frontline heroes!

 
» Watch Now

Our CEO Cris Grossmann unveils the results of our Frontline Survey results and reveals top trends impacting frontline work in the coming year.

» Watch Now

IMPRESSIONS FROM PREVIOUS YEARS

Beekeeper_101823-1001 1

FRONTLINE IMPACT AWARDS

Frontline teams are the backbone of our economy. For the third year in a row we’re thrilled to present our newest take on Frontline Awards with new categories, and an all new award!

Apply Today

PROUDLY SUPPORTED BY​

FREQUENTLY ASKED QUESTIONS

This event is ideal for business leaders with frontline workers, frontline managers, and any professional who wants to empower and engage frontline teams!

Absolutely! Each attendee has to register through the website.

This event is free. Simply save your spot by registering on this website.

You will be able to sign up for workshops on the day of the event on location.

We will be recording some sessions and the recording will be made available to attendees, but we will not be live streaming the event.

The event is at The Noelle Hotel: 200 4th Ave N, Nashville, TN 37219

PROUDLY SUPPORTED BY


#FSS24
Full Access Pass

Join us on September 10, 2024 Nashville, Tennessee