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Learn the Secrets of Frontline Success from Industry Leaders
Frontline Success Summit is back for another year of thought-provoking keynotes and real-world case studies! Join us for an in person summit at the amazing Acme Feed & Seed in Nashville to learn and exchange ideas with frontline leaders from around the globe.
Frontline Innovators
Our Speakers
Human Resources Professionals
Discover best practices from experts on employee retention and engagement, simplifying HR processes, and ensuring critical information reaches your entire workforce.
Ops Leaders
Learn how to improve business processes, frontline productivity, and workplace safety to increase your organization’s bottom line.
Information Technology Experts
Explore the latest data, tools, and digital transformation strategies organizations are using to reshape the frontline experience and comply with evolving security regulations.
Our Agenda Overview
Here's an overview of the Frontline Success Summit 2023 agenda, jam packed with practical insights from key industry leaders.
Morning Sessions
10 AM - 11 AM
Proven Strategies to Supercharge Frontline Success
Jessica Monson / Chief Legal Officer, Caribou Coffee
Robert Napierala / Vice President Human Resources, Resorts World Las Vegas
In this session we'll explore the winning strategies that pave the way to frontline success. Moreover, various industry leaders will provide practical insights into the essential pillars that drive thriving frontline operations. Finally, we'll give you a sneak peek of our product roadmap 2024 that will reshape the landscape of Frontline Success Solutions.
REC
11 AM - 11:15 AM
Coffee & Networking
Masterclasses
Go beyond theory and learn exactly how industry leaders are tackling top frontline business challenges. In our 60-minute masterclasses, we provide you with practical knowledge, learnings and inspiration on topics that impact your business success, such as employee experience, digitization of paper-based processes, and world-class employee communications. You can implement the knowledge gained from the master classes directly.
11:15 AM - 12:15 PM
Masterclass | Fueling Success: The Power of Competitive Employee Experience
Jesse Antonio / HR Director-Team Member Engagement & Communications, Resorts World Las Vegas
In the pursuit of positive business outcomes, more and more companies have recognized a pivotal factor that holds the key to success: employee experience. A competitive employee experience is essential for creating an engaged, motivated, and productive workforce that significantly contributes to the success of the organization. In this masterclass, we'll explore the approaches and proven strategies that promote a positive employee experience.
11:15 AM - 12:15 PM
Masterclass | From Paper to Pixels: The Power of Digital Transformation
Allison Arnett / Director of Corporate Communications, Tree Top Inc
While communication within many industries is already fully digitized, many frontline operations lag far behind in terms of digitalization. Schedules are handed out on paper, employees receive their tasks in a top-down manner, but rarely have the opportunity to engage in dialogue with management, and lack of communication leads to a lack of team spirit. In this masterclass, you'll learn how to transform your frontline operations by harnessing the power of digital tools and strategies.
11:15 AM - 12:15 PM
Masterclass | Ignite Excellence: Elevate Connection with World Class Communications
Dana Matuson / Corporate Comms & Social Responsibility Manager, Hudson
In a challenging labor market, businesses can’t afford to keep their frontline employees in the dark. Businesses thrive when information is shared, and employees, armed with the right information, can have a significant impact on organisational success. In this masterclass, you'll learn how to empower your frontline employees by implementing transparent communication strategies. Discover proven methods for effectively sharing information and fostering a culture of open dialogue.
12:15 PM - 1:30 PM
Buffet Lunch & Networking
Afternoon Workshops
Get practical solutions you can use in your business. Enjoy our 60-minute hands-on workshops with industry leaders on topics such as: key strategies for employee engagement, change management and workplace safety.
1:30 PM - 2:30 PM
Workshop | Actionable Change: How business leaders drive real organizational change
Brian McCormick / Vice President of Human Resources, The Broadmoor
Matt Owens / Senior VP of Human Resources, Turnberry
As a business leader, progress comes from driving change across your organization. Not driving change can be costly. In this session, we're going to run a hands on workshop to develop key initiatives that drive change in your organization. While learning from industry leaders - you'll discuss with other executives the best ways to drive change and walk away with a plan.
1:30 PM - 2:30 PM
Workshop | Workplace Safety: Implementing the most impactful safety initiatives
Andy Larrañaga / Craft Communications Specialist, Mortenson
Building a cutlure of safety . After joining this session, you're going to have the tools to decide your most impactful safety initiative to implement, while having the tools and knowledge to take it from idea to action. Facilitated by industry experts and having the opportunity to discuss best practices with your peers, you'll leave this session having a clear plan of action to make your workplace safer.
1:30 PM - 2:30 PM
Workshop | Employee Engagement Secrets: Key employee engagement strategies that work
Carla Forbes / Director Human Resources, North Point Hospitality
Christy Shapard / VP of HR, North Point Hospitality Group, Inc
Engaged employees drive better customer satisfaction. In this workshop, we're going to provide inspiration for new employee engagement initiatives you can implement when you return to the office. Facilitated by industry experts - you'll work with your peers to discuss best practices and walk away with a plan to further your employee engagement initiatives.
Afternoon Sessions
3 PM - 3:30 PM
From Stress to Success: Turning Team Anxiety into a Competitive Edge
Dr. Luana Marques / Global Keynote Speaker, Author, Harvard Professor
With 75% of workers identifying change as a leading cause of stress (Korn Ferry, 2019), managing anxiety becomes critical to fostering high-performing teams. For managers and directors of frontline workers, your ability to navigate your people through these challenges is vital to your organization's success. In this keynote, Dr. Luana leverages her extensive research and clinical expertise to help managers identify the real source of burnout - avoidance - and provides science-driven strategies to overcome it, fostering resilience and cohesion within teams.
3:30 PM - 3:50 PM
Surprising Truths for Frontline Success: Unveiling a Vision for Empowered Frontline Employees
Cris Grossmann / CEO, Beekeeper
In this session, our CEO, Cris Grossmann, will share the key findings from our Frontline Success Survey 2024 that are shaping the future of frontline work. You'll gain invaluable insights that will enable your organisations to cultivate a thriving frontline culture and achieve remarkable results.
REC
3:50 PM - 4:15 PM
Frontline Hero Awards
Sarah Moore / Chief Marketing Officer, Beekeeper
Frontline teams are the backbone of our economy. After a challenging few years, we're excited to celebrate our frontline heroes at our 2023 Frontline Hero Awards! We've asked our customers to nominate a team member who went above and beyond to make a difference over the past year. We're excited to reveal the winners!
REC
5 PM - 6:30 PM
Appetizers + Networking
Our Past Sessions
Keynote: Solving the great Frontline Disconnect
Kees de Vos / Beekeeper, Chief Product Officer
Cris Grossmann / Beekeeper, CEO
Frontline Trends and Predictions for 2023
Monne Williams / McKinsey, Partner
Ben Eubanks / Lighthouse Research & Advisory. Chief Research Officer
Sarah Moore / Beekeeper, Chief Marketing Officer
Creating a Frontline-First Employee Experience
Brianne Hoffman / MasTec, Sr.
Marketing & Communications Principal
Tamara Palmer / Flagger Force, Internal Communications Manager – Marketing
Frontline Hero Awards
Frontline teams are the backbone of our economy. After a challenging few years, we’re excited to celebrate our frontline heroes at our 2023 Frontline Hero Awards!
We’ve asked clients to nominate a team member who went above and beyond to make a difference this past year. We’re excited to reveal the winner!
We Can't Wait To See You There!
Spots are filling up fast
Frequently Asked Questions
This event is ideal for business leaders with frontline workers, frontline managers, and any professional who wants to empower and engage frontline teams!
Absolutely! Each attendee has to register through the website.
This event is free. Simply save your spot by registering on the website.
You will be able to sign up for workshops on the day of the event on location.
We will be recording all sessions and the recording will be made available to all attendees, but we will not be live streaming the event.
The event is at Acme Feed & Seed 101 Broadway, Nashville, TN 37201